Contact Us

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For enquiries about this website and delivery,
please call our hotline at 2311 3783 or contact our whatapps

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 during our operation hours
from 9:00 a.m. to 5:30 p.m. from Monday to Friday
and from 9:00 a.m. to 12:30 p.m. from Saturday
(not available on Sunday and public holiday).

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[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1510984800095{margin-top: 45px !important;margin-bottom: 35px !important;border-bottom-width: 1px !important;border-bottom-color: #ececec !important;border-bottom-style: solid !important;}”][vc_column width=”1/2″ css=”.vc_custom_1510984052180{border-right-width: 1px !important;padding-right: 35px !important;border-right-color: #ececec !important;border-right-style: solid !important;}”][woodmart_title style=”simple” title=”POPULAR FAQs”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”5″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What payment methods can I use?” tab_id=”1510900352986-740bbc7c-bfce445c-b8d3″][vc_column_text]We accept cash on delivery, bank account transfer and credit card payments.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I send my order to a different address?” tab_id=”1510899926322-249f531a-176f445c-b8d3″][vc_column_text]You can send your orders to locations other than your registered delivery address(es).

To change delivery address, click [My account]. You will see a shortcut of [ADDRESSES] on the Dashboard page, then click [Edit] next to SHIPPING ADDRESS. Enter the information into the specified fields and click [SAVE ADDRESS].[/vc_column_text][/vc_tta_section][vc_tta_section title=”What products are available for delivery?” tab_id=”1510899926377-ebea88c4-cbeb445c-b8d3″][vc_column_text]All products listed in New World Shopping Mall are available for delivery. Please note, you can only order not more than 5 packs of bottled water (combined quantity of 500ml*20 and 2L*6) for delivery to the same address each day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel my order?” tab_id=”1510900502665-c8933eea-34b7445c-b8d3″][vc_column_text]To cancel your order, please us at 2311-3783 or place your request on our 1:1 Inquiry Board before 9AM the following day of order. Cancellation of all or selected items is possible but different measures of cancellation will apply if the order is already scheduled for or on delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to calculate delivery fee?” tab_id=”1510900551862-f8b2b611-29c8445c-b8d3″][vc_column_text]We currently offer free delivery on orders over HK$500 (spending amount excluding coupons and discounts).

When using Da-Q-Bin delivery service, delivery cost of HK$95 will be imposed on each delivery and an additional HK$20 will be charged for same day delivery.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_button align=”right” title=”MORE” link=”url:%2Fhelpdesk%2F|||”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1510984065169{padding-top: 35px !important;padding-left: 35px !important;}”][woodmart_title style=”simple” title=”CONTACT US FOR ANY QUESTIONS”]